

	This page gives the answers to the most common issues arising while using JANS! WebRing. If you can not find the answer to your question here, feel free to Contact Us.

· What is JANS! WebRing?

· How does it work?

· What should I join JANS! WebRing?

· How much does it cost?

· Should I wait until the first of the month to sign up? If I sign up mid-month, will the first charge be prorated?

· How long do I have to wait for my account to be active?

· Where do I see all the sites I gain access to with my JANS! ID?

· Is there a limit on how many movies I can download?

· I'm concerned about my privacy. What will be written on my bank statement?

· How do I cancel my membership?

· How long does my access last after I cancel?

· I have lost my JANS! ID and/or Password. How do I retrieve it?

· I am trying to signup with my credit card but getting rejected by the billers. What should I do?

· Can I change the password of my account?

· I would like to update my credit card number. Who should I contact?

· Is it possible to reinstate an expired account?

· My account has been suspended. What should I do?

· My JANS! ID & Password are not working, what can I do?

· How do I log into the Members Area of a JANS! WebRing site?

· How do I play a movie at JANS! WebRing?

· What video format are you using? Is it compatible with my computer?

· Are your movies DRM protected (license acquisition)?

· I'm not prompted to enter my JANS! ID & Password trying to access the Members Areas?

· I can not Right-Click and choose "Save Target As", how can I fix this?

· How do I download a movie if I use a MAC?

· How do I Speed Up - Pause/Resume my downloads?

· How do I set up FlashGet to download the movie files?

· Which movie player do you recommend?

· How can I make Windows Media Player my default player?

· I have downloaded a movie but when I watch it, I get no picture?

· How do I join movie parts into one single movie file?

· What is JANS! WebRing?

JANS! WebRing is the coolest adult movie fan community on the net. It is composed of both talented webmasters and happy members. The webring was initially built by myself (JAN), however I am now surrounded by the friendliest team on earth in order provide members and webmasters with all the support and stuff they need.

Technically, JANS! WebRing can be described as a huge network of adult websites linked all together by a useful navigation bar located at the top of every page. With the JANS! ID you have chosen at your registration, you can access the members lounge and the download areas of all the sites part of the Ring and download unlimited amount of full DVDs.

Best of all, you can make suggestions and movie requests to the JANS! WebRing webmasters via our website in order to complete your personal adult DVD collection.

· How does it work?
Once you have registered to JANS! WebRing and received your JANS! ID, you can access the member areas of all the sites part of the webring. Simply browse any site currently part of JANS! WebRing and type your JANS! ID into the JANS! Navigation Bar located at the top of the site. You will then enter the members lounge that gives you access to the download area and many other useful info. Repeat this simple login process each time you wish to access the download area of a JANS! WebRing site. If you experience any problem, simply contact our team. You will get help in a time matter!

· Why should I join JANS! WebRing?
JANS! WebRing is run by adult movie fans for adult movie fans. We are helping eachother to build and complete our adult DVD collection. Our community is friendly so don't hesiate to contact the webmasters at any time to request DVD titles you would like to see on the network.

· How much does it cost?

A JANS! ID is only $24.95 for a 30-day membership. With one membership you get unlimited access to all our websites without any extra charges. Please note that you will continue to get billed every 30 days until you cancel your membership. Don’t worry! Cancelling your membership is something easy, just use our Cancellation Wizard.

· Should I wait until the first of the month to sign up? If I sign up mid-month, will the first charge be prorated?

There is no need to wait. Your monthly membership fee is automatically billed on the monthly anniversary of your first charge. For example, if your first charge was on the 18th of the month, your next charge is on the 18th of the following month.

· How long do I have to wait before my account is active?

It just takes 2 minutes to activate an account but occasionally it may take a little longer due to the fact that information needs to be updated system wide, if your access doesn’t work after 15 minutes simply contact us.

· Where do I see all the sites I gain access to with my JANS! ID?

Simply check our Site Listing. With your JANS! ID you have full access to all the sites listed there.

· Is there a limit on how many movies I can download?

There are NO restrictions! Just download whatever you want. And since the network is updated daily, you will never run out of movies to download. Download managers are, of course, allowed.

· I'm concerned about my privacy. What will be written on my bank statement?
Our charge will discreetly appear as "PAYCOM*iLookLLC" on your account statement. Our site name and link will not appear. Of course, we won't ever sell or give away your personal information or send any mail to your postal address.

· How do I cancel my membership?
You can cancel your membership at any time through our Cancellation Wizard.

· How long does my access last after I cancel?
Your access lasts during the 30 days that you last paid for. For example, if you are billed on the 16th April and you cancel on the 20th, you will still have a membership until the 15th May!

· I have lost my JANS! ID and/or Password. How do I retrieve it?
To retrieve your login information, simply use the JANS! Reminder.

· I am trying to signup with my credit card but getting rejected by the billers. What should I do?
We suggest you to choose one of our other payment options: Online Check or Wire Transfer. Simply select one of these options on our registration page.

· Can I change the password of my account?
No, you can not change your password, however a new password can be issued to you by our system upon request.

· I would like to update my credit card number. Who should I contact?
Simply contact Billing Support if you have registered through PAYCOM or CS Support is you have registered through iBill.

· Is it possible to reinstate an expired account?
No, it is not possible to reinstate an expired or cancelled account. You need to register again choosing a new JANS! ID.

· My account has been suspended. What should I do?
Simply contact us and put ‘Issue New Password’ in the subject field. Also don’t forget to enter your JANS! ID in the form.

· My JANS! ID and Password are not working. What can I do?
If your account does not work, just contact us and we will fix your access!

· How do I log into the Members Area of a JANS! WebRing site?
Simply enter your JANS! ID in the JANS! Navigation Bar that appears at the top of the site you wish to access and click on the "Go!" button. Then click on the first site screenshot in the members lounge and enter your JANS! ID & Password when it is prompted.

· How do I play a movie at JANS! WebRing?
Once you have logged into the members area of a JANS! WebRing site, you just have to Right-Click on a movie link and then select "Save Target As". Choose a place where to store the movie on your computer, and then the download will start. To play the movie, you will simply have to Double-Click on the file once it’s completely downloaded.

NOTE: Except when you are browsing one of our Streaming Sites, we suggest you not to Left-Click on the movie links. In other case, your media player will pop up and the movies will generally not play properly.

· What video format are you using? Is it compatible with my computer?
We are using MPEG format for our movies, which is compatible with mostly every system (included MAC)

· Are your movies DRM protected (license acquisition)?
Not at all! You can watch movies downloaded from JANS! WebRing again and again even if you are not a member anymore.

· I'm not prompted to enter my JANS! ID & Password when trying to access the Members Areas?
You need to set up your internet browser in order to be prompted to enter your username and password. Follow the instructions below:

1. From the Tools menu, select "Internet Options".
2. Click on the "Security" tab.
3. Click on the "Custom Level" button.
4. Scroll down on the next menu, you will see "USER AUTHENTICATION: Logon". Be sure that ANONYMOUS is not selected. Cause if it is, then you will not be prompted to enter a username and password when accessing any protected areas..

· I can not Right-Click and choose "Save Target As", how can I fix this?
Full instructions are given at the following address:

View instructions to make the Save Target As option available

· How do I download a movie if I use a MAC?
Internet Explorer or AOL : Click on the movie link and hold left mouse button. Then choose “Download Link to Disk” and download the file to the desired location on your hard drive.

Netscape : Click on the movie link and hold left mouse button. Then choose “Save Link As” and download the file to the desired location on your hard drive.

· How do I Speed Up - Pause/Resume my downloads?
Simply use a Download Manager. If you don't know which one to choose we suggest PC users to use Free Download Manager and Mac users to use iGetter. They are FREE of charge.

Visit Free Download Manager Official Website (Download Manager for PC users)
Visit iGetter Official Website (Download Manager for MAC users)

· How do I set up Free Download Manager to download the movie files?
Make sure to enter your JANS! ID and password in the download software. That will be in the window that pops up just before your download starts.

· Which movie player do you recommend?
We recommend to use Windows Media Player, which is the default player for Windows Operating Systems. If you don't have Windows or want to upgrade your current Windows Media Player version, please use the following link :

Visit Microsoft Official Website & download the last Windows Media Player

Note: Mac Users can also use Quicktime movie player

· How can I make Windows Media Player my default player?
Simply follow the easy steps as described in the page below:

View instructions to make Windows Media Player the default player

· I have downloaded a movie but when I watch it, I get no picture?
In order to play this movie, you need to install the XviD Codec. This is a free plugin that enables your movie player to properly play the movie files with the .avi extension.

Please choose your version of the XviD codec:

Download XviD Codec for PC users
Download XviD Codec for Mac users
Download XviD Codec for Linux users (Download page opens in a new window)

For more information about codecs or movie softwares you can visit the sites below:

DivX Digest (http://www.divx-digest.com)
3ivx MacOS (http://www.3ivx.com/download/macos.html)

Special Note: Real Player One does not play movies encoded with the XviD codec (.avi files)

· How do I join movie parts into one single movie file?
We recommend to use a free software called CombiMovie.

Visit CombiMovie Official Website

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